Privacy Policy

Charity Information

The Shere Village Cinema is an Unincorporated Association responsible for providing entertainment through film showings in the community parish of Shere. It comprises of seven inpiduals, who together operate the not-for-profit cinema for the benefit of local people in, and around Shere, Surrey.

The Association was formed in 2012 and more details can be found here.

Customer Service Contact Information

If at any time you would like to contact us regarding your bookings, please use one of the methods below to get in touch. We will respond to your enquiry as soon as possible.

Main Office Address

Shere Village Cinema

Church Cottage

Church Lane




Main Telephone No. 01483 203336


Fill in our Contact Us form here.

Payment Protection & Processing

All our payment methods are handled by PayPal Europe. We only hold information pertaining to your booking which allows us to determine the date and details of registrants – and we never keep details of your Credit Cards, Bank Accounts or other ‘delicate’ payment details.

Credit Card and PayPal payments are processed on our behalf by PayPal Europe. All providers, as well as ourselves, adhere to the 1998 Data Protection Act. The full Privacy Policy for PayPal can be found here.

Privacy Policy – About the Information We Collect

In order to attend a screening, we ask a number of questions of which some are mandatory to answer. Your details are kept in a secure database and are essential in allowing us to administer the ticket allocation.

The optional information, eg. Polls asking about your interests, allow us to gain a better understanding of our target audience.

We never share this information with 3rd parties and, unless you have opted in, we will only use your contact details to keep you informed of your membership and any Village Cinema news. Your contact details & preferences can be updated in My Account.

We do not store any of your Credit Card information or Bank details. The database that stores your contact information is protected using the latest up-to-date security technology and employs a high level of encryption during any transactions of personal information.

If you’re concerned about security, or would like to know more about any of the items mentioned on this page – please contact the administrator here – or send an email to

Refunds, Returns & Cancellation

If we cancel a film for reasons beyond our control (including film nights, special events and the outdoor cinema), we will immediately notify you and refund any payments made by you for that event. Please note that the outdoor cinema is not affected by adverse weather such as rain or snow and we will continue to show the film; however, the outdoor cinema will be cancelled in the event of wind speeds in excess of 24mph, if directed to do so by the organisers.

If you wish to cancel your booking at any time, please note that, being a charitable donation to a non-profit organisation, we do not offer refunds. However, if you feel that you have had to cancel for extraordinary reasons, and would feel that it is appropriate and fair to request a refund, please contact one of the Committee members to discuss or send an email to – or alternatively, contact us through the website here. All refunds are at the discretion of the committee.

If you don’t wish to receive the Cinema newsletter, or any information via email, then you can opt-out by changing your communication preferences using the Account Details area on the website.

If you prefer to contact us by post, please use the address stated at the top of the page.